Return and refund policy

Thank you for shopping with RugsAreFun. We want you to love your rug, but if something isn’t right, we’re here to help.

 

1.1. Eligibility & Timeframes

  • This policy applies to all products purchased directly from RugsAreFun.

  • You may request a return within 15 days of receiving your order.

  • Once your return is approved, you must ship the item back within 30 days. If the product is not shipped within this timeframe, the return will be closed and no refund will be issued.

 

Items that cannot be returned or refunded:

  • Custom-made or personalized rugs

  • Final sale / clearance / flash sale items

  • Wholesale or bulk orders

  • Design-collaboration or limited-edition merchandise

 

1.2. Condition of Returned Items

 

To qualify for a full refund, the item must be:

  • In new, unused condition

  • In its original plastic bag or equivalent protective packaging

    Free from:

    • Pet hair, dander, or other allergens

    • Dirt, grass stains, or other marks

    • Signs of wear, washing, or improper care

    • Damage, pulls, or discoloration caused after delivery

     

     

If an item is returned with any of the above issues, we may issue a partial refund or decline the return.

 

1.3. Restocking Fees

Because rugs are heavy and costly to handle, a restocking fee applies to returns:

  • $45 per item for rugs priced over $119

  • $25 per item for rugs priced $119 or below

(You may adjust to your store’s currency; fees will be charged in the same currency as the order.)

This fee is deducted from your refund amount.

 

1.4. How to Start a Return

 

  1. Submit a request

    • Log in to your RugsAreFun account or contact us and submit a return request, including your order number and reason for return.

     

  2. Wait for approval & instructions

    • Our team will review your request. If approved, we’ll send you detailed instructions and, where applicable, a return shipping label.

     

  3. Pack your rug securely

    • Use the original packaging if possible, or similar protective packaging to prevent damage in transit.

     

  4. Ship within 30 days

    • The return must be handed to the carrier within 30 days of approval.


1.5. Return Shipping Costs

  • U.S. customers:

    • We provide a prepaid return label for eligible returns. The cost of return shipping may be deducted from your refund, depending on the reason for return.

     

  • Customers outside the U.S.:

    • You are responsible for arranging and paying for return shipping. We recommend a trackable service and shipping insurance.

     

 

1.6. Refund Process

  • Once we receive your return, we will inspect the item within a reasonable timeframe.

  • We will email you to confirm approval, partial approval, or rejection of your refund.

  • Approved refunds (minus any applicable restocking or shipping fees) will be processed to your original payment method.

  • Your bank or card issuer may take additional time to post the refund.

 

 

1.7. Partial Refunds or Rejections

We may issue a partial refund (or reject a refund) if:

  • The rug shows traces of pet hair, dander, or strong odors

  • There are dirt, grass, or liquid stains

  • There are visible signs of wear, washing, or mishandling

  • The rug is returned damaged or discolored

  • The rug is not shipped back in protective packaging and arrives damaged

 

If a return is rejected, we will contact you. You may choose to have the item shipped back to you at your cost.

 

 

1.8. Exchanges

We currently offer exchanges for U.S. customers only.

  • Exchanges must be requested within 15 days of delivery.

  • One exchange per order.

  • Items must meet the same condition requirements as returns.

  • Custom/personalized, design-collab, and wholesale items are not eligible for exchange.

 

How exchanges work:

  1. Email Customer Care at rugsfun8@gmail.com with:

    • Order number

    • Item you’d like to exchange

    • The item (size/color/design) you’d like instead

     

  2. If approved, we will:

    • Provide instructions and labels (for U.S. customers)

    • Issue an exchange at full retail value of the original item

     

  3. If the new item is:

    • Cheaper: we’ll refund the difference to your original payment method

    • More expensive: you’ll pay the difference before the new item ships

     

Exchange credits cannot be saved for later use or converted to store credit.

 

1.9. Post-Return Period Claims & Quality Issues

  • Quality or defect issues reported after the normal return window may be eligible for store credit only, at our discretion.

  • Please contact us with photos and a detailed description at rugsfun8@gmail.com.


1.10. Price Adjustments

  • If the price of an item drops within 24 hours after you place your order, you may request a store credit for the difference.

  • Price adjustments are issued as store credit only, not refunds to your card.


1.11. Final Sale Items

  • Final sale, clearance, flash sale, and customized products are non-returnable and non-refundable, except in cases of verified defects or shipping damage.